Outage in Customer.io
Intermittent issues loading the in-app message editor.
Resolved MinorIncident Report
We are currently investigating an issue preventing the in-app message editor from loading in some accounts.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 12/09/2025 03:01PM
The team has identified the issue and released a fix.
INVESTIGATING
about 1 month ago - at 12/09/2025 02:21PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 12/09/2025 02:20PM
We are currently investigating an issue preventing the in-app message editor from loading in some accounts.
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