Outage in Customer.io
EU Region API Processing Delays
Resolved MinorIncident Report
Summary AI Generated
Customer.io experienced API processing delays in their EU region that affected data processing for some customers over 4.1 hours. The engineering team identified the root cause and deployed a fix, resolving the processing delays.
Some customers in our EU region may be experiencing delays with processing data sent in through our API. Our team is investigating the cause and will provide an update soon. Thank you for your patience!
Components affected
Customer.io Data ProcessingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 04/07/2026 08:53PM
Our engineers have identified the issue and have deployed a resolution. Processing delays are clearing up. Thank you very much for your patience!
INVESTIGATING
22 days ago - at 04/07/2026 05:26PM
We are continuing to investigate this and will be back again as soon as we have an update. Thank you for your continued patience!
INVESTIGATING
22 days ago - at 04/07/2026 04:46PM
Some customers in our EU region may be experiencing delays with processing data sent in through our API. Our team is investigating the cause and will provide an update soon. Thank you for your patience!
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