Is Customer.io Knowledge Base Down? Check current status

Check if Customer.io Knowledge Base is down, official outages, user-reported issues, and outages map.

Current Customer.io Knowledge Base status

Customer.io status updated

Customer.io Knowledge Base is working normally

IsDown checked Customer.io Knowledge Base status on at , and appears to be operational. We've received 0 user reports in the past 24 hours. IsDown collects in real-time Customer.io Knowledge Base status data from official sources and user reports.

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Customer.io Knowledge Base service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Customer.io Outage Map

View Customer.io Reports Map

Customer.io Knowledge Base recent outages and downtime history

IsDown has tracked 2 incidents for Customer.io Knowledge Base since started monitoring Customer.io status in April 2020. We collect data from 4600+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Customer.io Knowledge Base outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Oct 20, 2025
04:03 PM UTC
Minor
Customer.io Documentation website (https://docs.customer.io) may not be loading for some customers
One of our upstream hosting providers is experiencing issues, which may cause intermittent proble...
about 20 hours
Mar 09, 2022
02:08 PM UTC
Minor
Partial outage of documentation pages
Our upstream provider for documentation hosting is experiencing a partial outage that is impactin...
20 days
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User comments about Customer.io Knowledge Base status

See what users are saying about Customer.io Knowledge Base issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

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Knowledge Base in Customer.io is a repository for storing and organizing informational articles, helping users understand and utilize the platform effectively.

Monitoring Customer.io since April 2020

Knowledge Base is part of Customer.io. Check the Customer.io's status.

Need help? Try here:
Support at website.
Check their status page.

1 incident in 2025

Frequently Asked Questions

Is Customer.io Knowledge Base down today?

Customer.io Knowledge Base isn't down. You can check Customer.io Knowledge Base status and incident details on the top of the page. IsDown continuously monitors Customer.io Knowledge Base official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Customer.io Knowledge Base status?

Customer.io Knowledge Base is currently operational. You can check Customer.io Knowledge Base status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Customer.io Knowledge Base outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Customer.io Knowledge Base down today or just slow?

Currently there's no report of Customer.io Knowledge Base being slow. Check on the top of the page if there are any reported problems by other users.

How are Customer.io Knowledge Base outages detected?

IsDown monitors the Customer.io Knowledge Base official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Customer.io Knowledge Base having an outage right now?

Customer.io Knowledge Base last outage was on October 20, 2025 with the title "Customer.io Documentation website (https://docs.customer.io) may not be loading for some customers"

How IsDown compares to DownDetector when monitoring Customer.io?

IsDown and DownDetector help users determine if Customer.io is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Customer.io's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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