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Outage in Customer.io

Some customers are experiencing delays with message sending

Resolved Minor
January 28, 2026 - Started 3 months ago - Lasted 33 minutes
Official incident page

Incident Report

Our engineers are currently investigating an issue where message sending is delayed. We thank you for your patience and will be back with another update as soon as possible.
Components affected
Customer.io Message Sending

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/28/2026 07:26PM

This issue is now resolved. We greatly appreciate your patience while we investigated.

MONITORING 3 months ago - at 01/28/2026 07:22PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 01/28/2026 06:56PM

Our engineers are currently investigating an issue where message sending is delayed. We thank you for your patience and will be back with another update as soon as possible.

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