Outage in Cybersource

Partner Risk Control Disruption

Resolved Minor
February 02, 2024 - Started 4 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Cybersource is aware of a service disruption currently affecting Partner Risk Control. This may impact some Visa cardholders' ability to make payments. We are investigating the cause and working urgently to resolve the situation. Impact: Merchants using our ARC feature to accept/decline transactions will be experiencing a "A RuntimeException has occurred: Unable to process arc" Next Update: Within 60mins Incident #: INC17643510
Components affected
Cybersource Partner Risk Controls
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 02/02/2024 02:36PM

The issue affecting the Partner Risk Control service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 09:16 GMT on 02/02/2024
Reported End Time: 10:08 GMT on 02/02/2024

Impact: Customers are now able to use Partner Risk Control services as expected.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17643510 / INC17643645

MONITORING 4 months ago - at 02/02/2024 12:39PM

The issue has been mitigated, and we continue to monitor closely to ensure the issue is resolved.

Impact: Customers are now able to use Partner Risk Control services as expected.

Reported Start Time: 09:16 GMT on 02/02/2024
Reported End Time: 10:08 GMT on 02/02/2024

Next Update: Within 60mins

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17643510 / INC17643645

MONITORING 4 months ago - at 02/02/2024 11:33AM

The issue has been mitigated, and we continue to monitor closely to ensure the issue is resolved.

Impact: Customers are now able to use Partner Risk Control services as expected.

Reported Start Time: 09:16 GMT on 02/02/2024
Reported End Time: TBC

Next Update: Within 60mins

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17643510 / INC17643645

MONITORING 4 months ago - at 02/02/2024 10:20AM

The issue has been mitigated, and we are monitoring closely to ensure the issue is resolved.

Impact: Customers are now able to use Partner Risk Control services as expected.

Reported Start Time: 09:16 GMT on 02/02/2024
Reported End Time: TBC

Next Update: Within 60mins

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17643510

INVESTIGATING 4 months ago - at 02/02/2024 09:55AM

Cybersource is aware of a service disruption currently affecting Partner Risk Control. This may impact some Visa cardholders' ability to make payments. We are investigating the cause and working urgently to resolve the situation.

Impact: Merchants using our ARC feature to accept/decline transactions will be experiencing a "A RuntimeException has occurred: Unable to process arc"

Next Update: Within 60mins

Incident #: INC17643510

MONITORING 4 months ago - at 02/02/2024 09:43AM

The issue has been mitigated, and we are monitoring closely to ensure the issue is resolved.

Impact: Customers are now able to use Partner Risk Control services as expected.

Reported Start Time: 09:16 GMT on 02/02/2024
Reported End Time: 09:20 GMT on 02/02/2024

Next Update: Within 60mins

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17643510

INVESTIGATING 4 months ago - at 02/02/2024 09:35AM

Cybersource is aware of a service disruption currently affecting Partner Risk Control. This may impact some Visa cardholders' ability to make payments. We are investigating the cause and working urgently to resolve the situation.

Impact: Merchants using our ARC feature to accept/decline transactions will be experiencing a "A RuntimeException has occurred: Unable to process arc"

Next Update: Within 60mins

Incident #: INC17643510

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