Outage in DocuSign

Customers may experience issues with Microsoft Power Automate (IM-39654)

Resolved Minor
April 02, 2024 - Started about 1 month ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
DocuSign NA4 DocuSign NA1 DocuSign NA3 DocuSign EU DocuSign DEMO DocuSign CA DocuSign NA2 DocuSign AU
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/02/2024 09:51PM

The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.

MONITORING about 1 month ago - at 04/02/2024 07:45PM

Microsoft has implemented a fix and we are continuing to monitor with Microsoft.

IDENTIFIED about 1 month ago - at 04/02/2024 06:32PM

We are continuing to work this issue with Microsoft.

IDENTIFIED about 1 month ago - at 04/02/2024 05:54PM

We are still investigating the root cause of this issue, we are engaged with Microsoft and working on a solution.

IDENTIFIED about 1 month ago - at 04/02/2024 05:16PM

The issue has been identified

INVESTIGATING about 1 month ago - at 04/02/2024 04:40PM

We are currently investigating this issue.

Latest DocuSign outages

Some users might experience email delivery delays - 1 day ago
Customers may experience errors while using the SOAP API (39855) - 1 day ago
Customers may be intermittently unable to create webforms or view existing ones and intermittently unable to retrieve data in navigator. (IM-39852) - 2 days ago
Some customers performing Identity Verification (IDV) for EU Qualified Signatures (QES) will experience delay (IM-39853) - 2 days ago
Customers using the Connect Dashboard and Monitor services may experience latency - 3 days ago

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