Outage in Eleos Technologies

Reduction in Errors Logged to Error console

Resolved Major
May 02, 2024 - Started 14 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are reducing the number of errors being logged to error console to 50% of their normal volumes during this time period to mitigate potential performance issues.
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 05/02/2024 10:36PM

We are marking this incident as resolved for now, but we're continuing to monitor system performance.

MONITORING 14 days ago - at 05/02/2024 09:46PM

Our third party partner has indicated they have applied mitigations on their end, and our error rates are are normal. We are continuing to monitor the situation. Error console is now logging at it's normal rate.

MONITORING 14 days ago - at 05/02/2024 09:10PM

We are continuing to investigate this issue. At this time, it appears that error rates are approaching normal, however we are continuing to monitor the situation. We believe that this issue is related to difficulties involving a third party partner, and we're working to mitigate the effect these issues are having on Drive Axle, the Document Hub, and App Platform.

INVESTIGATING 14 days ago - at 05/02/2024 08:48PM

We are still investigating the cause of this issue. Drive Axle, the Document Hub, and App Manager login are not working.

INVESTIGATING 14 days ago - at 05/02/2024 08:38PM

We are currently not logging errors to error console at this time.

INVESTIGATING 14 days ago - at 05/02/2024 08:36PM

We are seeing the same issues as earlier for Drive Axle, Document Hub, App Manager, and Platform document processing.

INVESTIGATING 14 days ago - at 05/02/2024 08:31PM

We are reducing the number of errors being logged to error console to 50% of their normal volumes during this time period to mitigate potential performance issues.

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