Statistics and Device Usage are temporarily not available

This incident has been solved. Please contact our Customer Support team if you observe any issue.

While the redistribution process progressed well, we have undertaken measures to improve the general performance of the Data Warehouse, which allowed us to remove the API and Portal limitations we established hours ago.

We have now the statistics back, both via API and via Portal, and the performance returned back to normal.

We will keep monitoring closely the performances of the systems and update this page if necessary.

While the redistribution process progressed well, we have undertaken measures to improve the general performance of the Data Warehouse, which allowed us to remove the API and Portal limitations we established hours ago.

We have now the statistics back, both via API and via Portal, and the performance returned back to normal.

We will keep monitoring closely the performances of the systems and update this page if necessary.

Since we added additional capacity to our data warehouse during the night of Thursday to Friday, we were experiencing a slow query performance.

The source of this performance degradation is the redistribution process across the cluster nodes, which is still running. I order to speed up the redistribution process, we will limit API access to the data warehouse by returning zero values for most statistics API calls and portal views. As soon as the redistribution process is complete, we will bring back the normal functionality of the statistics APIs.

This incident has no impact on device connectivity.

We have applied a temporary fix, which will bring back the usability of the Portal and the API, and safeguard the connectivity services.

And while we will be working on the permanent fix, the usage data and the statistics will show 0 for the next 24 to 48 hours.

We apologise for any inconvenience and we will keep working on this issue to reduce the statistics downtime.

We have identified the issue and we are working on a fix.

We will update this page as soon as the fix is deployed.

We are continuing to investigate this issue.

Dear emnify customers,

We’re currently investigating a problem causing the "Connected Devices" view on the Portal to not load.

Our Incident Response team is actively working to identify the root cause and implement a solution.

We will update this page as soon as possible.