Outage in Enom

Partial Email Service Outage

Resolved Major
May 02, 2024 - Started 15 days ago - Lasted 4 days
Official incident page

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Outage Details

We are currently experiencing a known issue impacting our email service. At this time you may not be able to log in via Webmail, IMAP, or POP3. Our engineers are aware of the situation and working to resolve it. We will post updates as soon as more information is available. Thank you for your patience.
Components affected
Enom Basic Email Service
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 05/06/2024 01:38PM

We've confirmed that this issue has been resolved now email services have been restored.

MONITORING 13 days ago - at 05/03/2024 10:23PM

We continue to monitor and work towards a full restoration of the Webmail service, which is experiencing interruptions. We appreciate your patience.

Further updates to come as they are received.

MONITORING 14 days ago - at 05/03/2024 02:33PM

Our team is still monitoring webmail as delays persist, all activity is expected to return to normal soon. Additional updates will be provided as they become available.

We appreciate your patience.

MONITORING 14 days ago - at 05/03/2024 03:31AM

Our team continues to work on the webmail responsiveness.

We will provide further updates as they become available.

MONITORING 14 days ago - at 05/02/2024 08:49PM

Our team continues to monitor webmail responsiveness.

We will provide further updates as they become available.

MONITORING 14 days ago - at 05/02/2024 07:27PM

As Pop and IMAP (mail client) connection is restored, with webmail access improving, we are moving this to monitoring.

We will provide an update on this within one hour.

IDENTIFIED 14 days ago - at 05/02/2024 07:18PM

We’ve implemented a fix and are monitoring the improvements this is having to Pop/IMAP connectivity and responsiveness.
Webmail access is currently slow but responsive.

We will provide an update on this within one hour.

IDENTIFIED 14 days ago - at 05/02/2024 06:13PM

We are working on a fix for this issue, and appreciate your patience.
We do see improvements for those affected accounts, and will continue until it is fully restored.

The next update will be within one hour.

IDENTIFIED 14 days ago - at 05/02/2024 05:24PM

Our team is diligently addressing the performance issues that some users may be encountering with our webmail service. We sincerely appreciate your ongoing patience.

IDENTIFIED 15 days ago - at 05/02/2024 03:53PM

Our team is continuing to work on slowness that some users are experiencing with webmail. We thank you for your continued patience.

IDENTIFIED 15 days ago - at 05/02/2024 01:19PM

Our team is continuing to work on slowness that some users are experiencing with webmail. We thank you for your continued patience.

IDENTIFIED 15 days ago - at 05/02/2024 10:33AM

Our engineers have identified the issue impacting the email service and have begun implementing a fix.

INVESTIGATING 15 days ago - at 05/02/2024 10:05AM

We are currently experiencing a known issue impacting our email service.

At this time you may not be able to log in via Webmail, IMAP, or POP3.

Our engineers are aware of the situation and working to resolve it.

We will post updates as soon as more information is available.

Thank you for your patience.

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