Outage in ESET

ESET PROTECT Cloud - some customers might be unable to log in or see Network call timeout errors

Resolved Minor
September 29, 2022 - Started over 1 year ago
Official incident page

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Outage Details

We're investigating reports of an issue with ESET PROTECT Cloud. Some customers might be unable to log in or may see Network call timeout errors after successful login. We are searching for unhealthy instances and is restarting them. The teams responsible are working on it. We apologize for the inconvenience caused by this.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/01/2022 06:47AM

This incident has been resolved.

MONITORING over 1 year ago - at 09/30/2022 07:43AM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 09/30/2022 07:36AM

The fixed version is being rolled out gradually.
We are monitoring the situation.

IDENTIFIED over 1 year ago - at 09/29/2022 12:21PM

The problem has been identified, We are preparing a fix.

INVESTIGATING over 1 year ago - at 09/29/2022 11:39AM

We're investigating reports of an issue with ESET PROTECT Cloud.
Some customers might be unable to log in or may see Network call timeout errors after successful login.
We are searching for unhealthy instances and is restarting them.
The teams responsible are working on it.

We apologize for the inconvenience caused by this.

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