Outage in Exact System

Time entry screen cannot be saved or submitted when cost entry is hidden

Resolved Minor
May 06, 2024 - Started 13 days ago - Lasted 1 day
Official incident page

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Outage Details

You may experience an issue where the [Yes], [No] and [Save] buttons are unresponsive in your time entry screen. Please be advised that this can be prevented by enabling cost entry. This can be done by navigating to [Tools icon - Customize] We are currently investigating this issue.
Components affected
Exact System Accountancy Exact System Uren & Facturen Exact System Accountancy Exact System Uren & Facturen Exact System Project Management
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 05/07/2024 09:14AM

This issue has been resolved and you can save or submit time entries again. If you have enabled cost entry to solve the issue, you can disable this again through [Tools icon - Customize]. Our apologies for the inconvenience.

IDENTIFIED 13 days ago - at 05/06/2024 02:43PM

The issue has been identified and a fix is being implemented. This page will be updated as soon as an update is available.

INVESTIGATING 13 days ago - at 05/06/2024 08:27AM

You may experience an issue where the [Yes], [No] and [Save] buttons are unresponsive in your time entry screen. Please be advised that this can be prevented by enabling cost entry. This can be done by navigating to [Tools icon - Customize] We are currently investigating this issue.

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