Outage in Genetec Cloud Products
Genetec SSO Service unavailable issue
Resolved Minor
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Outage Details
Components affected
Genetec Cloud Products ProductionLatest Updates ( sorted recent to last )
This incident has been resolved.
Microsoft has implemented a fix, which seems to have resolved the issue. We will keep monitoring this situation.
We are continuing to wait for Microsoft to publish a fix for Azure AD B2C in Europe. At this time, we believe that customers in Europe are the most affected by this outage. Customers in North and South America, Asia and Oceania are mostly fine.
Again, this issue only affects users using Genetec-managed accounts.
An outage in a Microsoft Azure resource has been identified. We are working with Microsoft to resolve this issue as quickly as possible.
The issue has been identified.
Engineers are currently investigating an issue surrounding Genetec SSO login with Genetec-managed accounts in Europe. This does not affect logins with Azure AD, Okta, etc. It also does not affect users in other regions of the world. More information will be provided as it becomes available.
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