Outage in Groove

[Outage] Delays with processing outbound emails

Resolved Minor
February 13, 2023 - Started over 1 year ago - Lasted about 14 hours
Official incident page

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Outage Details

The issue has been identified and a fix is being implemented.
Components affected
Groove Inbox API
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/14/2023 01:17AM

This incident has been resolved. Our email delivery partner inadvertently flagged our account for review this morning. Their action placed all outbound emails from Groove mailboxes that do not have custom email server settings and are not connected via Gmail into a temporary hold. All delayed emails have since been delivered.

**To be clear, no emails were lost during this outage, they were simply delayed in their delivery.**

We have been in contact with our email delivery partner regarding this incident and are awaiting addition information from them so that we can prevent this issue from occurring again.

IDENTIFIED over 1 year ago - at 02/13/2023 11:43AM

The issue has been identified and a fix is being implemented.

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