Outage in Helpshift

Webchat is down (in-app)

Resolved Minor
February 28, 2024 - Started 2 months ago - Lasted about 1 hour
Official incident page

Need to monitor Helpshift outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Helpshift, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating this issue.
Components affected
Helpshift Web Chat
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/28/2024 03:27PM

This incident has been resolved.

MONITORING 2 months ago - at 02/28/2024 03:14PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 02/28/2024 02:50PM

We have found the root cause, we are fixing this issue.

INVESTIGATING 2 months ago - at 02/28/2024 02:20PM

We are currently investigating this issue.

Latest Helpshift outages

Partial Outage - 4 days ago
Partial Outage - 6 days ago
Database degradation issue - about 2 months ago
Issue with Webhooks (China region) - about 2 months ago

The easiest way to monitor Helpshift and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3154 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime