Outage in Jira Core

Infrastructure outage affecting attachments and Bitbucket Pipelines in all regions

Resolved Minor
September 15, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

A major infrastructure outage is affecting our ability to scale up in response to customer traffic. We are pre-emptively disabling any downscaling to minimize future impact. This is primarily affecting Bitbucket Pipelines, and attachment storage for all products. All regions are affected. We will provide more details in the next hour.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/15/2023 05:19AM

Between 04:00 UTC to 05:00 UTC, we experienced a partial outage for Bitbucket Pipelines, issues viewing in-product attachments; and degraded performance across all products. The issue has been resolved and all services are operating normally.

MONITORING about 2 years ago - at 09/15/2023 04:47AM

We have identified the root cause, initiated mitigation actions, and are seeing a reduction in errors when scaling up in response to customer traffic. We are still monitoring closely and will continue to provide updates.

IDENTIFIED about 2 years ago - at 09/15/2023 04:12AM

A major infrastructure outage is affecting our ability to scale up in response to customer traffic. We are pre-emptively disabling any downscaling to minimize future impact. This is primarily affecting Bitbucket Pipelines, and attachment storage for all products. All regions are affected. We will provide more details in the next hour.

IDENTIFIED about 2 years ago - at 09/15/2023 04:02AM

A major infrastructure outage is affecting our ability to scale up in response to customer traffic. We are pre-emptively disabling any downscaling to minimize future impact. This is primarily affecting Bitbucket Pipelines, and attachment storage for all products. All regions are affected. We will provide more details in the next hour.

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