Outage in Khoros

[Marketing] Failure with Twitter Search API

Resolved Minor
September 07, 2022 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We are experiencing failures related to Tweets ingestion within Marketing. As a result, agents may observe Tweets ingestion is impacted under the Experience & Intelligence module, including custom searches in Social Inbox. We have partnered with the Twitter team to investigate the issue, and we will update you on the progress when we have more information available.
Components affected
Khoros Intelligence Khoros Social Marketing Social Inbox Khoros Experiences
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 09/07/2022 07:14PM

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

INVESTIGATING over 1 year ago - at 09/07/2022 03:07PM

We are experiencing failures related to Tweets ingestion within Marketing. As a result, agents may observe Tweets ingestion is impacted under the Experience & Intelligence module, including custom searches in Social Inbox.
We have partnered with the Twitter team to investigate the issue, and we will update you on the progress when we have more information available.

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