Outage in Khoros

[Marketing - Social Inbox / Calendar / Analytics] Facebook API Batch Requests Failure

Resolved Minor
May 13, 2024 - Started about 1 month ago - Lasted 1 day
Official incident page

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Outage Details

We are currently experiencing an issue affecting our integration with the Facebook API. All batch requests to the Facebook API are failing. This issue is impacting comment polling jobs, ad fetches, webhook hydration, and marketing analytics.
Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 05/15/2024 02:51PM

We are considering this incident as resolved, and we are in contact with Meta team for permanent solution; please feel free to reach Khoros Support team if any assistance is required.

MONITORING about 1 month ago - at 05/14/2024 02:26PM

We confirm that the affected services are working as expected since we implemented the workaround; further, we are tracking the progress of the bug with Meta team and will update when more information is available.

INVESTIGATING about 1 month ago - at 05/14/2024 12:11AM

We have implemented a workaround pending Facebook’s review of the bug.

INVESTIGATING about 1 month ago - at 05/13/2024 11:02PM

Upon further analysis, we identified that the failure is due to an issue on Meta's side, which is affecting both Facebook and Instagram. We are actively investigating the issue and will keep you updated on our progress.

INVESTIGATING about 1 month ago - at 05/13/2024 10:24PM

We are currently experiencing an issue affecting our integration with the Facebook API. All batch requests to the Facebook API are failing. This issue is impacting comment polling jobs, ad fetches, webhook hydration, and marketing analytics.

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