Outage in Khoros
[Khoros Care] CSAT/NPS failing to be sent
Resolved MajorIncident Report
We have been made aware of an issue affecting the dispatch of CSAT and NPS and are currently investigating the issue.
Components affected
Khoros CARE AnalyticsOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/15/2025 06:43AM
The issue affecting CSAT/NPS dispatch in Khoros Care has been resolved, and all surveys are now sending normally.
MONITORING
4 days ago - at 10/14/2025 10:15PM
We have identified the cause of this issue, and implemented a fix. We are actively monitoring the situation to ensure that no further instances are observed.
INVESTIGATING
5 days ago - at 10/14/2025 10:50AM
We have been made aware of an issue affecting the dispatch of CSAT and NPS and are currently investigating the issue.
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