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Outage in Khoros

[Khoros Flow] Flow Analytics dashboards not showing data from 2026-04-08 onward

Resolved Minor
April 09, 2026 - Started about 1 month ago - Lasted 7 days
Official incident page

Incident Report

Summary AI Generated

Khoros Flow Analytics dashboards experienced a major incident where data from April 8, 2026 onward was not displaying to users. The service team began investigating the issue on April 9, 2026. The incident had a duration of 5 minutes before resolution.

We are currently investigating the Flow Analytics dashboards not showing data from 2026-04-08 onward

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Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 04/17/2026 03:23AM

The Flow Analytics dashboards are now functioning normally and displaying data as expected. However, due to the complexity of the backfill process, restoring historical data will continue to be tracked on a per-customer basis through support tickets. If you have any questions or concerns about your Flow Analytics dashboards, please don’t hesitate to reach out to our Support team.

IDENTIFIED 28 days ago - at 04/16/2026 05:54AM

We have encountered some technical challenges during the backfill process, which is causing it to take longer than expected.

We are actively working to resolve these challenges and will keep you informed as we make progress. We apologize for any inconvenience this may have caused to your reporting workflows.

IDENTIFIED 29 days ago - at 04/15/2026 07:24AM

Our Development team is still working on backfilling the missing analytics data.

We will continue to provide updates as work progresses. We appreciate your patience and apologize for any disruption to your reporting workflows.

IDENTIFIED 30 days ago - at 04/14/2026 03:31AM

Our Development team is actively working on backfilling the missing analytics data.

We will continue to provide updates as work progresses. We appreciate your patience and apologize for any disruption to your reporting workflows.

IDENTIFIED about 1 month ago - at 04/13/2026 06:23AM

The root cause for the Flow Analytics dashboards not showing data from 2026-04-08 onward was identified and fixed. We are currently backfilling the missing data for the dashboards.

INVESTIGATING about 1 month ago - at 04/09/2026 03:43PM

We are currently investigating the Flow Analytics dashboards not showing data from 2026-04-08 onward

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