Outage in Khoros
Khoros Care Agent view - delays in sending, closed interactions returning after close, and occasional blank interaction pane
Resolved MajorIncident Report
Summary AI Generated
Khoros Care Agent view experienced a major incident lasting 47 hours, affecting agents with delays in sending messages, closed interactions incorrectly returning after closure, and occasional blank interaction panes. The service team implemented a fix and monitored the system for stability before resolving the incident.
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 04/29/2026 07:58AM
This incident has been resolved.
MONITORING
15 days ago - at 04/29/2026 03:31AM
No issues reported currently. We are diligently monitoring this.
MONITORING
15 days ago - at 04/28/2026 12:38PM
We are continuing to monitor for any further updates. No issues have been observed since the fix was implemented.
MONITORING
16 days ago - at 04/28/2026 04:23AM
No issues have been reported after the fix was made. We are continuing to monitor.
MONITORING
16 days ago - at 04/27/2026 12:32PM
We have implemented a fix and are currently monitoring the situation to ensure the issue is fully resolved.
INVESTIGATING
17 days ago - at 04/27/2026 09:02AM
We are currently investigating this issue.
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