Outage in Khoros
[EMEA] Community Analytics Data not Coming Up
Resolved MinorIncident Report
Summary AI Generated
Community Analytics data failed to appear for EU hosted communities starting April 16, with US communities also affected later. The incident impacted analytics reporting across multiple regions for over 10 days, with backfill jobs experiencing ongoing failures and delays. The issue was resolved through data backfilling operations that were continuously monitored until completion on April 30.
We have found that there were issues with Community Analytics data not coming up from April 16 for EU Hosted communities. The data backfilling for the same is in progress currently.
Components affected
Khoros Community AnalyticsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 05/01/2026 03:04AM
This incident has been resolved.
IDENTIFIED
15 days ago - at 04/29/2026 08:52AM
The backfill is still in progress, with our teams constantly monitoring for failures/missing data
IDENTIFIED
16 days ago - at 04/28/2026 06:53AM
Our teams are continuing to look into the failures/missing data with the top most priority.
IDENTIFIED
16 days ago - at 04/27/2026 11:46PM
We are still investigating the missing / delayed data affecting Khoros Communities.
Our teams continue to monitor the impacted jobs and are working with high priority to restore the missing data for the affected dates. At this time, the issue remains under active review, and we do not have a confirmed completion ETA yet.
We will continue tracking the progress and share further updates as soon as more information becomes available.
IDENTIFIED
17 days ago - at 04/27/2026 05:42AM
Our teams are continuing to look into the failures/missing data with the top most priority.
IDENTIFIED
17 days ago - at 04/26/2026 11:14PM
Right now the jobs for 2026-04-24 and 25th have failed and all communities will be missing data on these days until our Infrastructure team resolves this. We are working with the highest priority.
IDENTIFIED
20 days ago - at 04/23/2026 05:09PM
The jobs continue to make steady progress, and our teams are actively monitoring them.
IDENTIFIED
21 days ago - at 04/23/2026 04:13AM
The jobs are continuing to make progress and our teams are diligently monitoring the same.
IDENTIFIED
21 days ago - at 04/22/2026 02:38PM
Backfill efforts are continuing for Analytics data on April 16 in the EU region and April 21 in the AMER region. Our teams are actively monitoring the progress and will share additional updates as they become available.
IDENTIFIED
21 days ago - at 04/22/2026 11:27AM
Backfill for analytics data for all days is now complete with the exception of the 16th data for EU region; our team is still working on this.
IDENTIFIED
22 days ago - at 04/22/2026 04:22AM
Backfill jobs are progressing as expected. Our teams continue to actively monitor the process.
IDENTIFIED
23 days ago - at 04/21/2026 04:31AM
The backfilling jobs are in progress and our teams are continuously monitoring them.
IDENTIFIED
24 days ago - at 04/20/2026 09:54AM
We have received reports that Analytics data is not coming up for US communities as well as EU Hosted communities.
Our teams are moving forward with the backfill
IDENTIFIED
24 days ago - at 04/20/2026 08:54AM
The issue has been identified and the backfill has been triggered accordingly. Backfill is in progress and we will keep you posted with the status of the backfill
INVESTIGATING
24 days ago - at 04/20/2026 06:01AM
We are continuing to investigate this issue.
INVESTIGATING
24 days ago - at 04/20/2026 05:59AM
We have found that there were issues with Community Analytics data not coming up from April 16 for EU Hosted communities. The data backfilling for the same is in progress currently.
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