Outage in Khoros
[EMEA] Community Analytics Data not Coming Up
Minor
April 20, 2026 - Started 3 days ago
Official incident page
Official incident page
Incident Report
We have found that there were issues with Community Analytics data not coming up from April 16 for EU Hosted communities. The data backfilling for the same is in progress currently.
Components affected
Khoros Community AnalyticsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 8 hours ago - at 04/23/2026 04:13AM
The jobs are continuing to make progress and our teams are diligently monitoring the same.
IDENTIFIED
about 22 hours ago - at 04/22/2026 02:38PM
Backfill efforts are continuing for Analytics data on April 16 in the EU region and April 21 in the AMER region. Our teams are actively monitoring the progress and will share additional updates as they become available.
IDENTIFIED
1 day ago - at 04/22/2026 11:27AM
Backfill for analytics data for all days is now complete with the exception of the 16th data for EU region; our team is still working on this.
IDENTIFIED
1 day ago - at 04/22/2026 04:22AM
Backfill jobs are progressing as expected. Our teams continue to actively monitor the process.
IDENTIFIED
2 days ago - at 04/21/2026 04:31AM
The backfilling jobs are in progress and our teams are continuously monitoring them.
IDENTIFIED
3 days ago - at 04/20/2026 09:54AM
We have received reports that Analytics data is not coming up for US communities as well as EU Hosted communities.
Our teams are moving forward with the backfill
IDENTIFIED
3 days ago - at 04/20/2026 08:54AM
The issue has been identified and the backfill has been triggered accordingly. Backfill is in progress and we will keep you posted with the status of the backfill
INVESTIGATING
3 days ago - at 04/20/2026 06:01AM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 04/20/2026 05:59AM
We have found that there were issues with Community Analytics data not coming up from April 16 for EU Hosted communities. The data backfilling for the same is in progress currently.
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