Outage in Khoros
Degraded posts ingestion in some Care instances
Resolved MinorIncident Report
Summary AI Generated
Khoros experienced degraded post ingestion issues affecting Care instances across AMER, APAC, and EMEA datacenters for 37 hours. The infrastructure team applied an initial fix, then implemented a secondary fix after observing continued delays, which restored post ingestion functionality. The incident was fully resolved after monitoring confirmed system stability.
We are currently investigating ingestion issues with some Care instances. The radius is unclear, so the customers are advised to create support tickets in case they notice degradation.
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 05/15/2026 04:58AM
The incident has been resolved.
MONITORING
23 days ago - at 05/14/2026 10:39PM
We have identified the issue and implemented a secondary fix that has restored post ingestion. We are now working on a permanent fix for this.
INVESTIGATING
23 days ago - at 05/14/2026 09:21PM
We have observed some continued delays in post ingestion after our original fix, and we are investigating the cause.
MONITORING
23 days ago - at 05/14/2026 02:51AM
Our infrastructure team has applied a fix for the issue affecting ingestion.
Services are recovering, and we are currently monitoring the environment to ensure stability. Customers should continue to report any ongoing degradation through support tickets.
INVESTIGATING
24 days ago - at 05/13/2026 04:00PM
We are currently investigating ingestion issues with some Care instances. The radius is unclear, so the customers are advised to create support tickets in case they notice degradation.
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