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Outage in Khoros

[AMER] Community Analytics Data Missing

Major
May 27, 2026 - Started 4 days ago
Official incident page

Incident Report

We are investigating reports of missing analytics data for AMER-hosted communities. Analytics data has been unavailable since May 21, 2026. Our Infrastructure team is actively looking into the root cause and we will provide updates as more information becomes available.
Components affected
Khoros Community Analytics

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Latest Updates ( sorted recent to last )
MONITORING about 10 hours ago - at 05/30/2026 07:52AM

All affected dates have been successfully backfilled. Please reach out to us if you are still experiencing any issues or require further assistance.

IDENTIFIED about 21 hours ago - at 05/29/2026 08:59PM

Our Infrastructure team continues to work on restoring data for the remaining affected dates. We will provide further updates as progress is made.

IDENTIFIED 1 day ago - at 05/29/2026 03:28AM

We have completed backfilling data for May 21, 22, and 27. Work is currently ongoing to populate the remaining affected dates. We will continue to provide updates as progress is made.

IDENTIFIED 2 days ago - at 05/28/2026 07:18PM

Backfill work for AMER Community analytics data is ongoing. Our Infrastructure team continues to work on restoring data for the remaining affected dates. We will provide further updates as progress is made.

IDENTIFIED 2 days ago - at 05/28/2026 02:25PM

We are continuously working on a fix and actively monitoring the situation.

IDENTIFIED 2 days ago - at 05/28/2026 06:19AM

Backfill work for AMER Community analytics data is ongoing. Analytics data for May 26th is now available. Our Infrastructure team continues to work on restoring data for the remaining affected dates. We will provide further updates as progress is made.

IDENTIFIED 3 days ago - at 05/27/2026 11:48PM

Our team is continuing to investigate the missing Community Analytics data affecting AMER-hosted communities.

Work is ongoing to backfill the impacted analytics data, and we will provide another update as soon as more information is available.

INVESTIGATING 3 days ago - at 05/27/2026 11:01AM

The Infrastructure team is working on backfilling the analytics data for AMER-hosted communities.

INVESTIGATING 4 days ago - at 05/27/2026 04:17AM

We are investigating reports of missing analytics data for AMER-hosted communities. Analytics data has been unavailable since May 21, 2026. Our Infrastructure team is actively looking into the root cause and we will provide updates as more information becomes available.

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