Outage in Khoros
Partner Channel Degradation
Resolved MinorIncident Report
Summary AI Generated
Khoros experienced a 60-hour service degradation caused by disruptions to Meta's platform, affecting Messenger API for Instagram, Facebook, and WhatsApp integrations. Customers encountered delays, errors, and intermittent failures with message ingestion, publishing, and synchronization across connected Meta channels in all Care datacenters. The issue was resolved, though some Meta channel connections may require re-registration and re-verification to restore full functionality.
We are currently investigating a partner platform issue affecting Khoros Care integrations with Meta services. Customers may experience delays, errors, or intermittent failures when using connected Meta channels, including message ingestion, publishing, or synchronization.
Our teams are monitoring the situation closely and will provide updates as more information becomes available.
Components affected
Khoros AMER & APAC CARE Datacenter Khoros EMEA CARE Datacenter Khoros Facebook API Khoros Social Marketing Social InboxTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 06/15/2026 02:23AM
The issue related to the Meta platform disruption has been resolved, and services are now operating normally.
Please note that the disruption may have caused some Meta channel connections to become disconnected. If you encounter connection errors, please re-register and re-verify the affected number/account with Meta.
If the issue persists after re-registration and verification, please contact Support for further assistance.
MONITORING
8 days ago - at 06/12/2026 09:17PM
The disruptions from Meta have now been resolved. We are actively monitoring on our end. Please reach out via a Support ticket if any Meta integrations are not working as expected.
IDENTIFIED
8 days ago - at 06/12/2026 03:29PM
Meta is currently experiencing high disruptions impacting Messenger API for Instagram, Facebook and Whatsapp, which in turn is impacting Khoros message ingestion activities.
INVESTIGATING
8 days ago - at 06/12/2026 02:09PM
We are currently investigating a partner platform issue affecting Khoros Care integrations with Meta services. Customers may experience delays, errors, or intermittent failures when using connected Meta channels, including message ingestion, publishing, or synchronization.
Our teams are monitoring the situation closely and will provide updates as more information becomes available.
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