Outage in Khoros
Unable to load chat or send messages for APAC users
Resolved MajorIncident Report
Summary AI Generated
**Khoros – APAC Chat Outage** A major incident lasting approximately 12 hours prevented APAC users from loading chat or sending messages on the Khoros platform. The infrastructure team identified the root cause, implemented a fix, and monitored results before confirming full resolution. Chat loading and message sending functionality has been fully restored for affected APAC users.
We have identified an issue that are causing some of our users facing issues with sending and loading messages. Our infrastructure team is working on this with highest priority.
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 06/30/2026 11:51PM
This incident has been resolved. After monitoring the results of the implemented fix and receiving confirmation that the issue is no longer occurring, we have confirmed that chat loading and message sending functionality has been restored for APAC users.
MONITORING
17 days ago - at 06/30/2026 09:09PM
We continue monitoring the results of the implemented fix
MONITORING
18 days ago - at 06/30/2026 12:24PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
18 days ago - at 06/30/2026 11:54AM
We have identified an issue that are causing some of our users facing issues with sending and loading messages. Our infrastructure team is working on this with highest priority.
Latest Khoros outages
Degraded Performance Affecting Flow-to-Care Actions - 8 days ago
Khoros Care (EU region) - Degraded Performance - 9 days ago
Khoros Care - Platform Login Interruption - 17 days ago
Community-to-Care Ingestion Issue - 18 days ago
Delays with EU Community-to-Care ingestion - 19 days ago
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