Outage in Khoros
US Care Analytics/Search Service Degradation
Resolved MajorIncident Report
Summary AI Generated
Khoros experienced a 9-minute degradation affecting US Care Analytics and Search, impacting the AMER and APAC CARE Datacenters. The root cause was identified and mitigation efforts were initiated promptly. The incident was resolved within a short timeframe with no further updates required.
We are currently investigating an issue impacting US Care Analytics/Search. The root cause has been identified, and mitigation efforts are underway. We will provide further updates as progress is made.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/27/2026 08:14PM
The issue impacting US Care Analytics/Search has been resolved.
A small portion of Care Analytics data may also be delayed, unavailable, or incomplete while recovery is completed.
IDENTIFIED
5 days ago - at 07/27/2026 02:38PM
We are continuing to restore a component that supports Care Analytics and certain CRM integration functions. Service availability is improving as restoration progresses.
During this time, some users may experience intermittent errors when loading linked CRM records or field mappings in the CRM integration panel. Care Analytics data may also be delayed, unavailable, or incomplete while recovery is completed.
IDENTIFIED
5 days ago - at 07/27/2026 01:25PM
We are currently investigating an issue impacting US Care Analytics/Search. The root cause has been identified, and mitigation efforts are underway. We will provide further updates as progress is made.
Latest Khoros outages
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