Outage in Khoros
Degraded Performance Affecting Flow-to-Care Actions
Resolved MajorIncident Report
Summary AI Generated
Khoros experienced degraded performance in the EMEA CARE Datacenter for approximately 2 hours, causing intermittent Flow-to-Care failures across the EU region. Bot handoffs, customer responses, workqueue updates, and timer/resolve actions were unreliable during this period. A fix was implemented and the incident was fully resolved.
We are investigating degraded performance across the EU region causing intermittent Flow-to-Care failures, which may prevent bot handoffs, customer responses, workqueue updates, and timer/resolve actions from completing reliably.
Components affected
Khoros EMEA CARE DatacenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 07/09/2026 08:47PM
This incident has been resolved.
MONITORING
9 days ago - at 07/09/2026 07:26PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
9 days ago - at 07/09/2026 06:45PM
We are investigating degraded performance across the EU region causing intermittent Flow-to-Care failures, which may prevent bot handoffs, customer responses, workqueue updates, and timer/resolve actions from completing reliably.
Latest Khoros outages
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Community-to-Care Ingestion Issue - 18 days ago
Delays with EU Community-to-Care ingestion - 19 days ago
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