Outage in Khoros
Missing Community Analytics and Bulk Data API Data in the EU Region
Resolved MinorIncident Report
Summary AI Generated
A processing issue in Khoros's EU region caused missing or delayed Community Analytics and Bulk Data API data starting July 27, 2026, affecting customers relying on daily analytics. A data backfill was initiated to recover the missing records. The issue was fully resolved after 16 hours, with the backfill completing successfully and all data restored.
We have identified an issue affecting daily processing for Community Analytics and Bulk Data API data in the EU region. Some customers may see missing or delayed analytics data since July 27, 2026.
We are working to restore the affected data and will provide an update once recovery has been validated.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 07/31/2026 05:42AM
The issue affecting Community Analytics and Bulk Data API daily processing in the EU region has been resolved. The data backfill has completed successfully.
MONITORING
1 day ago - at 07/31/2026 01:30AM
The data backfill has been completed successfully. We are currently validating that all missing Community Analytics and Bulk Data API data has been fully restored in the EU region. We will continue monitoring the service.
IDENTIFIED
1 day ago - at 07/30/2026 11:49PM
The data backfill is currently in progress, and we are continuing to monitor the recovery of Community Analytics and Bulk Data API data in the EU region.
We will provide another update once the backfill has been completed and data recovery has been validated.
IDENTIFIED
2 days ago - at 07/30/2026 02:50PM
The issue has been identified, and a backfill for the missing data has been initiated.
INVESTIGATING
2 days ago - at 07/30/2026 01:44PM
We have identified an issue affecting daily processing for Community Analytics and Bulk Data API data in the EU region. Some customers may see missing or delayed analytics data since July 27, 2026.
We are working to restore the affected data and will provide an update once recovery has been validated.
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