Outage in Khoros
Analytics data missing since the 14th of August for EMEA region
Resolved MinorIncident Report
Summary AI Generated
Khoros experienced a analytics data outage affecting the EMEA region from August 14th, lasting approximately 25 hours and impacting AWS EU Community Hosting and Community Analytics. The issue caused missing analytics data spanning August 14–16 before a fix was identified and applied. Data was successfully backfilled and the incident was fully resolved on August 18th.
We have identified and fixed an issue affecting analytics since the 14th of August, we are working on backfilling the data.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 08/18/2026 11:27AM
This incident has been resolved. if you encounter issues please do not hesitate to reach to our support team.
MONITORING
10 days ago - at 08/18/2026 12:05AM
The missing analytics data for August 14–16 has been successfully restored. We are continuing to monitor the next processing cycle to ensure reporting remains current.
MONITORING
11 days ago - at 08/17/2026 10:21AM
We have identified and fixed an issue affecting analytics since the 14th of August, we are working on backfilling the data.
Latest Khoros outages
US Care Analytics/Search Service Degradation - about 1 month ago
Degraded Performance Affecting Flow-to-Care Actions - about 2 months ago
Khoros Care (EU region) - Degraded Performance - about 2 months ago
Khoros Care - Platform Login Interruption - about 2 months ago
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