Outage in Khoros
Khoros Care (EU region) - Degraded Performance
Resolved MajorIncident Report
Summary AI Generated
Khoros Care's EU region experienced degraded performance for approximately 33 hours, during which agents faced delayed contact visibility in queues, inaccurate queue counts, and slow case assignment and response actions. Message ingestion remained intact with no data loss, but agent workflows were significantly disrupted. Infrastructure fixes were applied overnight during a low-traffic window, restoring stable performance by the following morning, with the incident fully resolved by July 9th.
We are investigating intermittent delays affecting some Khoros Care customers, where new contacts may take longer than usual to appear in queues, queue counts may display inaccurately, and agent actions such as assigning cases or posting responses may be slow. Message ingestion is not affected and no data is lost — these issues impact visibility and agent workflow only. Our team is actively working to resolve this and will share updates as they become available.
Components affected
Khoros EMEA CARE DatacenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 07/10/2026 02:43AM
We have observed no further performance issues. This issue is now resolved.
MONITORING
9 days ago - at 07/09/2026 12:11PM
We have applied infrastructure fixes overnight during a low-traffic window. Since this morning, performance metrics for EU Care have returned to normal and remained stable through peak hours. We are actively monitoring throughout the day to confirm stability. Additional preventive maintenance is scheduled for the coming weekend during off-peak hours.
IDENTIFIED
9 days ago - at 07/08/2026 07:46PM
We have identified the cause of the current issue and are applying immediate fixes to reduce the impact. Additional permanent fixes will be implemented over the weekend to fully resolve the problem. We will continue to share updates as they become available.
INVESTIGATING
9 days ago - at 07/08/2026 05:45PM
We are investigating intermittent delays affecting some Khoros Care customers, where new contacts may take longer than usual to appear in queues, queue counts may display inaccurately, and agent actions such as assigning cases or posting responses may be slow. Message ingestion is not affected and no data is lost — these issues impact visibility and agent workflow only. Our team is actively working to resolve this and will share updates as they become available.
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