Outage in Khoros
Community-to-Care Ingestion Issue
Resolved MinorIncident Report
Summary AI Generated
**Khoros Community-to-Care Ingestion Issue** On June 29, 2026, Khoros experienced a ~2.4-hour incident where Community posts and replies failed to ingest into Care for US tenants, causing significant delays or complete gaps in content appearing within the AMER and APAC Care datacenters. The root cause was identified and a fix was applied, after which the service entered a recovery and monitoring phase. The incident was fully resolved by 10:28 PM CT.
We are currently investigating an issue with Community to Care ingesting for the US tenants. Customers may see new Community posts and replies appear in Care with significant delays or not appear at all. Our team is actively investigating.
Components affected
Khoros AMER & APAC CARE DatacenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 06/30/2026 03:28AM
This incident has been resolved
MONITORING
18 days ago - at 06/30/2026 02:05AM
Our team has identified the root cause of the issue and applied a fix. The service is currently recovering, and we are actively monitoring to ensure full stability.
INVESTIGATING
18 days ago - at 06/30/2026 01:08AM
We are currently investigating an issue with Community to Care ingesting for the US tenants. Customers may see new Community posts and replies appear in Care with significant delays or not appear at all. Our team is actively investigating.
Latest Khoros outages
Degraded Performance Affecting Flow-to-Care Actions - 8 days ago
Khoros Care (EU region) - Degraded Performance - 9 days ago
Khoros Care - Platform Login Interruption - 17 days ago
Unable to load chat or send messages for APAC users - 18 days ago
Delays with EU Community-to-Care ingestion - 19 days ago
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