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Outage in Khoros

Missing/Delayed Community Analytics and Bulk Data API output

Resolved Minor
June 15, 2026 - Started about 1 month ago - Lasted 23 days
Official incident page

Incident Report

Summary AI Generated

Khoros Community Analytics experienced missing and delayed analytics data, including gaps in Registration metrics dating back to May 21, affecting the Community Analytics component for approximately 23 days. The root cause was identified and recovery involved a staged backfill process to restore all missing data across affected metrics. Full resolution was confirmed on July 8, 2026, with all data gaps validated as closed and normal data flow restored.

We have identified the root cause and are implementing recovery measures.
Components affected
Khoros Community Analytics

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 07/08/2026 12:56PM

All Community Analytics backfills have now been completed, including the remaining metrics. No further data gaps related to this incident have been identified. Thank you for your patience while our teams completed the recovery and validation work.

MONITORING 10 days ago - at 07/08/2026 07:51AM

Our team remains engaged in monitoring to ensure continued stability for our customers.

MONITORING 11 days ago - at 07/07/2026 09:01AM

Our team remains engaged in monitoring to ensure continued stability and will post updates as they come up.

MONITORING 13 days ago - at 07/05/2026 12:57PM

Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.

MONITORING 13 days ago - at 07/05/2026 05:01AM

Our team remains engaged in monitoring to ensure continued stability for our customers.

MONITORING 14 days ago - at 07/04/2026 01:19PM

Our team remains engaged in monitoring to ensure continued stability for our customers.

MONITORING 14 days ago - at 07/04/2026 06:58AM

No issues are observed currently with the backfills. We are continuing to monitoring this.

MONITORING 15 days ago - at 07/03/2026 03:19AM

The backfill for Registration metrics in Community Analytics remains in progress. Registration data for the previously identified gap period is being restored and partial recovery is confirmed. We will continue monitoring and provide an update once the backfill is fully complete.

MONITORING 15 days ago - at 07/02/2026 11:34PM

The recovery for the Analytics Data gaps has been completed.

Validation has confirmed that affected data is available again, and no further recurrence has been identified for this incident. Any remaining environment-specific or separate metric-related follow-up will continue to be tracked outside of this incident.

We will continue monitoring this fix for the next 24 hours. Thank you for your patience.

MONITORING 16 days ago - at 07/01/2026 11:58PM

The Registration metrics backfill remains in progress. Our team is continuing to work through the remaining data gap and will provide another update as progress is made.

MONITORING 17 days ago - at 07/01/2026 04:21AM

The Registration metrics backfill is still in progress. Our team continues working to complete this data. The next update will be provided in 24 hours.

MONITORING 17 days ago - at 06/30/2026 09:10PM

Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.

MONITORING 18 days ago - at 06/30/2026 03:44AM

All Community Analytics backfills have been completed, and data is flowing as expected. We have identified a remaining gap in Registration metrics dating back to May 21. Our team is actively working on the backfill for this data. We will continue to provide updates on progress made towards completing this backfill.

MONITORING 18 days ago - at 06/29/2026 08:55PM

Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.

MONITORING 19 days ago - at 06/29/2026 02:35AM

We continue monitoring to confirm ongoing stability and will provide updates as needed.

MONITORING 22 days ago - at 06/26/2026 11:10AM

We continue monitoring to confirm ongoing stability and will provide updates if needed.

MONITORING 22 days ago - at 06/26/2026 02:03AM

Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.

MONITORING 22 days ago - at 06/25/2026 07:44PM

Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.

MONITORING 23 days ago - at 06/25/2026 04:18AM

We continue monitoring to confirm ongoing stability and will provide updates if needed.

MONITORING 23 days ago - at 06/24/2026 09:04PM

Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.

MONITORING 24 days ago - at 06/24/2026 02:37PM

Monitoring continues to confirm ongoing stability and we will provide updates as needed.

MONITORING 24 days ago - at 06/24/2026 03:33AM

Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.

MONITORING 24 days ago - at 06/23/2026 09:03PM

We continue monitoring to confirm ongoing stability and will provide updates if needed.

MONITORING 25 days ago - at 06/23/2026 02:56PM

Monitoring continues to confirm ongoing stability and we will provide updates as needed.

MONITORING 25 days ago - at 06/23/2026 04:08AM

We are maintaining our monitoring to confirm ongoing stability and will provide updates as needed.

MONITORING 26 days ago - at 06/22/2026 02:31PM

We have not observed any further issues during the monitoring period. The system continues to operate as expected, and we will keep monitoring to ensure stability.

MONITORING 26 days ago - at 06/22/2026 03:22AM

We are continuing to monitor this to ensure that things are looking good.

MONITORING 29 days ago - at 06/19/2026 08:28AM

We have not observed any further issues during the monitoring period. The system continues to operate as expected, and we will keep monitoring to ensure stability.

MONITORING about 1 month ago - at 06/18/2026 02:50AM

We have backfilled the data for all the missing days and continuing to monitor for any further issue.

MONITORING about 1 month ago - at 06/15/2026 09:40PM

We have resolved the issue and backfilled the missing analytics.

IDENTIFIED about 1 month ago - at 06/15/2026 03:28PM

We have identified the root cause and are implementing recovery measures.

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