Khoros Community Analytics experienced missing and delayed analytics data, including gaps in Registration metrics dating back to May 21, affecting the Community Analytics component for approximately 23 days. The root cause was identified and recovery involved a staged backfill process to restore all missing data across affected metrics. Full resolution was confirmed on July 8, 2026, with all data gaps validated as closed and normal data flow restored.
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All Community Analytics backfills have now been completed, including the remaining metrics. No further data gaps related to this incident have been identified. Thank you for your patience while our teams completed the recovery and validation work.
Our team remains engaged in monitoring to ensure continued stability for our customers.
Our team remains engaged in monitoring to ensure continued stability and will post updates as they come up.
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
Our team remains engaged in monitoring to ensure continued stability for our customers.
Our team remains engaged in monitoring to ensure continued stability for our customers.
No issues are observed currently with the backfills. We are continuing to monitoring this.
The backfill for Registration metrics in Community Analytics remains in progress. Registration data for the previously identified gap period is being restored and partial recovery is confirmed. We will continue monitoring and provide an update once the backfill is fully complete.
The recovery for the Analytics Data gaps has been completed.
Validation has confirmed that affected data is available again, and no further recurrence has been identified for this incident. Any remaining environment-specific or separate metric-related follow-up will continue to be tracked outside of this incident.
We will continue monitoring this fix for the next 24 hours. Thank you for your patience.
The Registration metrics backfill remains in progress. Our team is continuing to work through the remaining data gap and will provide another update as progress is made.
The Registration metrics backfill is still in progress. Our team continues working to complete this data. The next update will be provided in 24 hours.
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
All Community Analytics backfills have been completed, and data is flowing as expected. We have identified a remaining gap in Registration metrics dating back to May 21. Our team is actively working on the backfill for this data. We will continue to provide updates on progress made towards completing this backfill.
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
We continue monitoring to confirm ongoing stability and will provide updates as needed.
We continue monitoring to confirm ongoing stability and will provide updates if needed.
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
We continue monitoring to confirm ongoing stability and will provide updates if needed.
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
Monitoring continues to confirm ongoing stability and we will provide updates as needed.
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
We continue monitoring to confirm ongoing stability and will provide updates if needed.
Monitoring continues to confirm ongoing stability and we will provide updates as needed.
We are maintaining our monitoring to confirm ongoing stability and will provide updates as needed.
We have not observed any further issues during the monitoring period. The system continues to operate as expected, and we will keep monitoring to ensure stability.
We are continuing to monitor this to ensure that things are looking good.
We have not observed any further issues during the monitoring period. The system continues to operate as expected, and we will keep monitoring to ensure stability.
We have backfilled the data for all the missing days and continuing to monitor for any further issue.
We have resolved the issue and backfilled the missing analytics.
We have identified the root cause and are implementing recovery measures.
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