Analytics data collection failed for EU-hosted classic Khoros communities starting May 24th, preventing users from accessing community analytics and insights. The incident lasted over 8 days while teams worked on remediation and backfilled the missing data. The issue was resolved on June 5th with analytics data collection and processing restored to normal operation.
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The incident has been resolved.
We are continuing to monitor for any further issues.
The issue affecting analytics collection has been resolved, and analytics data is now being collected and processed correctly.
We have completed our investigation and remediation activities and will continue to monitor the platform to ensure ongoing stability.
The remediation effort is ongoing by our teams.
The team continues working on the remediation.
The remediation effort remains underway. We will share the next update as soon as there is more to report.
The team continues working on the remediation.
Our team is currently working on the required remediation.
We will share the next update as soon as additional progress is made.
We are continuing to monitor the backfilling status. No issues have been encountered.
The backfilling process is progressing as expected.
The backfilling process is progressing as expected.
We continue to backfill data for May 28th and 29th.
Data has been backfilled up to the 27th. We continue to backfill the remaining two days.
We are continuing to work on restoring the missing analytics data for EU-hosted classic communities.
The backfill process has already been initiated, and we are monitoring its progress closely.
We will provide another update as soon as more information becomes available.
We are aware of an issue with analytics for EU-hosted classic communities. We have triggered the backfill already, and we'll post updates as they are made.
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