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Outage in Khoros

Classic hosted communities analytics data missing since 24th of May - EU

Resolved Minor
May 29, 2026 - Started 22 days ago - Lasted 8 days
Official incident page

Incident Report

Summary AI Generated

Analytics data collection failed for EU-hosted classic Khoros communities starting May 24th, preventing users from accessing community analytics and insights. The incident lasted over 8 days while teams worked on remediation and backfilled the missing data. The issue was resolved on June 5th with analytics data collection and processing restored to normal operation.

We are aware of an issue with analytics for EU-hosted classic communities. We have triggered the backfill already, and we'll post updates as they are made.

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Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 06/06/2026 08:14PM

The incident has been resolved.

MONITORING 15 days ago - at 06/05/2026 08:01PM

We are continuing to monitor for any further issues.

MONITORING 15 days ago - at 06/05/2026 11:34AM

The issue affecting analytics collection has been resolved, and analytics data is now being collected and processed correctly.
We have completed our investigation and remediation activities and will continue to monitor the platform to ensure ongoing stability.

IDENTIFIED 15 days ago - at 06/05/2026 03:31AM

The remediation effort is ongoing by our teams.

IDENTIFIED 16 days ago - at 06/04/2026 06:46PM

The team continues working on the remediation.

IDENTIFIED 16 days ago - at 06/04/2026 03:51AM

The remediation effort remains underway. We will share the next update as soon as there is more to report.

IDENTIFIED 17 days ago - at 06/03/2026 09:01PM

The team continues working on the remediation.

IDENTIFIED 18 days ago - at 06/02/2026 11:54PM

Our team is currently working on the required remediation.

We will share the next update as soon as additional progress is made.

IDENTIFIED 18 days ago - at 06/02/2026 03:52AM

We are continuing to monitor the backfilling status. No issues have been encountered.

IDENTIFIED 19 days ago - at 06/01/2026 05:10PM

The backfilling process is progressing as expected.

IDENTIFIED 19 days ago - at 06/01/2026 03:32AM

The backfilling process is progressing as expected.

IDENTIFIED 21 days ago - at 05/30/2026 08:39AM

We continue to backfill data for May 28th and 29th.

IDENTIFIED 21 days ago - at 05/30/2026 08:39AM

Data has been backfilled up to the 27th. We continue to backfill the remaining two days.

IDENTIFIED 22 days ago - at 05/29/2026 11:58PM

We are continuing to work on restoring the missing analytics data for EU-hosted classic communities.

The backfill process has already been initiated, and we are monitoring its progress closely.

We will provide another update as soon as more information becomes available.

IDENTIFIED 22 days ago - at 05/29/2026 03:07PM

We are aware of an issue with analytics for EU-hosted classic communities. We have triggered the backfill already, and we'll post updates as they are made.

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