Outage in Khoros
MFA Authentication Issues Affecting some user Login
Resolved MinorIncident Report
Summary AI Generated
Khoros experienced MFA authentication issues that prevented some users from logging in, with affected users encountering invalid token errors and problems receiving SMS authentication codes. The incident impacted authentication flows across AMER, APAC, and EMEA CARE datacenters for 20.7 hours. The infrastructure team applied a fix to resolve the MFA authentication problems and monitored the system until full resolution was confirmed.
We are currently investigating an issue affecting user login for some customers. Impacted users may experience MFA failures, including invalid token errors or issues receiving SMS authentication codes.
We have identified that the issue appears to be related to the authentication flow. We are further investigating and will provide further updates as soon as more information is available.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/29/2026 03:19AM
This incident has been resolved.
MONITORING
1 day ago - at 05/28/2026 11:54PM
The issue affecting some user login flows has been resolved.
We have completed monitoring and are not seeing further impact at this time.
Thank you for your patience.
MONITORING
2 days ago - at 05/28/2026 07:18PM
We are continuing to monitor for any further issues.
MONITORING
2 days ago - at 05/28/2026 03:22PM
Our infrastructure team has applied a fix for the MFA issue and we are monitoring the results.
INVESTIGATING
2 days ago - at 05/28/2026 02:24PM
We are continuously working on a fix and actively monitoring the situation.
INVESTIGATING
2 days ago - at 05/28/2026 06:38AM
We are currently investigating an issue affecting user login for some customers. Impacted users may experience MFA failures, including invalid token errors or issues receiving SMS authentication codes.
We have identified that the issue appears to be related to the authentication flow. We are further investigating and will provide further updates as soon as more information is available.
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