Outage in Khoros
[APAC] Community Analytics Data Missing
Resolved MinorIncident Report
Summary AI Generated
Khoros experienced a Community Analytics data pipeline issue affecting APAC-hosted communities, with analytics data missing from May 19 onwards for approximately 73.5 hours. The incident impacted the Community Analytics component, preventing users from accessing important community metrics and reporting data. The issue was resolved through a pipeline fix and complete data backfill, restoring all missing analytics data for the affected period.
We are currently investigating an issue affecting Community Analytics data for APAC-hosted communities from May 19 onwards.
Components affected
Khoros Community AnalyticsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/28/2026 02:29AM
The incident with APAC hosted communities is resolved.
MONITORING
3 days ago - at 05/27/2026 11:50PM
We are continuing to monitor the Community Analytics pipeline for APAC-hosted communities after the completion of the backfill.
The analytics data pipeline remains stable at this time, and we will provide another update if there are any changes.
MONITORING
3 days ago - at 05/27/2026 10:59AM
We continue monitoring pipeline stability.
MONITORING
4 days ago - at 05/27/2026 04:01AM
The backfill has been completed for all affected dates and the analytics data pipeline is now running healthy. All APAC Community Analytics data that was missing since May 19 has been fully restored. We are now monitoring the pipeline to confirm continued stability before closing this incident.
IDENTIFIED
4 days ago - at 05/26/2026 11:16PM
Our team continues to work on the Community Analytics data issue affecting some hosted communities.
Progress is ongoing, and we will provide another update as soon as we have more information to share.
IDENTIFIED
4 days ago - at 05/26/2026 08:17AM
Our team continues to make progress on the Community Analytics data issue affecting some communities. The fix has completed review and backfill work is actively ongoing. We appreciate your patience and will provide updates once we have more to share.
IDENTIFIED
5 days ago - at 05/26/2026 12:23AM
Our team continues working on the fix for the Community Analytics data issue affecting some communities.
The fix is still under review, and backfill work is in progress.
We will provide another update as soon as we have more progress to share.
IDENTIFIED
5 days ago - at 05/25/2026 09:13AM
The fix for the issue is under review.
IDENTIFIED
6 days ago - at 05/25/2026 01:59AM
The issue has been identified, and our team is working on fixing it.
INVESTIGATING
6 days ago - at 05/25/2026 01:06AM
We are currently investigating an issue affecting Community Analytics data for APAC-hosted communities from May 19 onwards.
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