Khoros Care - Google My Business replies failing

A fix has been implemented and we are monitoring the results.

Work on restoring reply publishing for impacted reviews is ongoing.
We will continue to provide updates as progress is made and share additional information as soon as it becomes available.

Our Engineering team is actively working on restoring reply publishing for impacted reviews.

We will continue to provide updates as progress is made and share additional information as soon as it becomes available.

After continued monitoring, we found that the issue affecting Google My Business replies in Khoros Care is still ongoing, due to data consumed during the incident.
We have identified the issue affecting some Google My Business replies and are actively working to restore reply publishing for impacted cases.
We will share another update as soon as more information is available.

A fix has been deployed to address the issue causing Google My Business review replies to fail in Khoros Care.

We are actively monitoring the environment to ensure replies are processing as expected.

If you continue to experience issues, please reach out to Khoros Support.

We have identified the issue causing Google My Business (GMB) reviews to fail, and our Engineering team are currently working on a fix.

We are aware of an issue causing replies to Google My Business (GMB) reviews to fail. We are actively investigating this and will provide updates as they become available.