Outage in Khoros
Data for April 30th missing in EMEA communities in Khoros Communities
Resolved MinorIncident Report
Summary AI Generated
Data for April 30th went missing from EMEA communities in Khoros Communities, affecting Community Analytics and AWS EU Community Hosting services. The infrastructure team identified and deployed a fix, then performed backfill operations to restore the missing data for April 30th, May 3rd, and May 4th. The incident was resolved after approximately 103 hours with all affected data successfully restored.
We have been made aware that data may not be present in certain EMEA communities for April 30th. We are working on restoring this data and will provide further updates as they become available.
Trusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 05/08/2026 03:51PM
The incident has been resolved
MONITORING
6 days ago - at 05/08/2026 07:46AM
The May 3rd data has been backfilled and should be available in Analytics.
MONITORING
6 days ago - at 05/08/2026 02:40AM
We are continuing to monitor for any further issues.
MONITORING
8 days ago - at 05/06/2026 02:12AM
The issue has been resolved and a fix has been successfully deployed by our Infrastructure team. We are currently monitoring the system to ensure stability.
Backfill operations are underway and progressing as expected:
April 30th data backfill has been completed.
May 3rd and May 4th data backfills are currently in progress.
MONITORING
8 days ago - at 05/05/2026 01:40PM
The issue has been resolved and a fix has been successfully deployed by the Infrastructure team. We are currently monitoring the system to ensure stability. Backfill operations for April 30th data are in progress and proceeding as expected.
IDENTIFIED
9 days ago - at 05/04/2026 04:09PM
An issue was identified and a fix is being implemented by our Infrastructure team that will allow backfill operations to be performed for the April 30th data.
INVESTIGATING
10 days ago - at 05/04/2026 09:03AM
We are continuing to investigate this issue.
INVESTIGATING
10 days ago - at 05/04/2026 09:01AM
We have been made aware that data may not be present in certain EMEA communities for April 30th. We are working on restoring this data and will provide further updates as they become available.
Latest Khoros outages
Degraded posts ingestion in some Care instances - about 6 hours ago
Degraded Performance - Khoros Community Aurora - 13 days ago
[ KHOROS COMMUNITY CLASSIC ] Some Customers Unable to Properly Access Community Portal - 15 days ago
Khoros Care Agent view - delays in sending, closed interactions returning after close, and occasional blank interaction pane - 17 days ago
[EMEA] Community Analytics Data not Coming Up - 24 days ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
