Outage in Khoros

[Khoros Community Classic] 403 Forbidden Error

Resolved Major

April 10, 2026 - Started 4 days ago - Lasted 2 days
Official incident page

Incident Report

Summary AI Generated

Khoros Community Classic experienced a major outage where users encountered "403 Forbidden" errors when attempting to access communities, affecting both AWS US and EU hosting regions. The incident lasted approximately 60 hours, during which users were unable to access community platforms. The issue was identified and fixed, followed by a monitoring period before full resolution was confirmed.

We are currently investigating multiple reports about "403 Forbidden" errors when attempting to access the community. We still are gauging the impact whether it affects all regions or only US.

Components affected

Khoros AWS US Community Hosting Khoros AWS EU Community Hosting

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 04/13/2026 05:33AM

This incident has been resolved.

MONITORING 4 days ago - at 04/10/2026 05:56PM

We have identified the issue and applied a fix, we are monitoring the communities

INVESTIGATING 4 days ago - at 04/10/2026 05:40PM

We are currently investigating multiple reports about "403 Forbidden" errors when attempting to access the community. We still are gauging the impact whether it affects all regions or only US.

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