Outage in Khoros
Some Khoros Community instances are down with error 500
Resolved MajorIncident Report
Summary AI Generated
Some Khoros Community instances experienced 500 errors, affecting both AWS EU and US Community Hosting services for 26.1 hours. The engineering team identified the root cause and implemented a fix, followed by extended monitoring to ensure system stability. The incident was fully resolved after confirming stable performance across all affected instances.
We are currently investigating the issues with some of the Khoros Community instances being down with 500 error.
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 04/03/2026 02:19AM
The incident has been resolved.
MONITORING
21 days ago - at 04/02/2026 09:27PM
We continue to observe stable performance across Khoros Community instances following the deployed fix. Monitoring will remain in place to ensure continued stability.
MONITORING
21 days ago - at 04/02/2026 02:19PM
We continue to observe stable performance across Khoros Community instances following the deployed fix. Monitoring will remain in place to ensure continued stability.
MONITORING
21 days ago - at 04/02/2026 02:02AM
A fix has been implemented for the issue affecting Khoros Community instances that were returning 500 errors. We are currently monitoring the systems to ensure stability and full recovery.
Thank you for your continued patience. We will share further updates as they become available.
IDENTIFIED
21 days ago - at 04/02/2026 12:53AM
We have identified the issue affecting some Khoros Community instances resulting in 500 errors. Our engineering team is actively working on implementing a fix.
We will continue to provide updates as more information becomes available. Thank you for your patience.
INVESTIGATING
22 days ago - at 04/02/2026 12:16AM
We are currently investigating the issues with some of the Khoros Community instances being down with 500 error.
Latest Khoros outages
[EMEA] Community Analytics Data not Coming Up - 3 days ago
[Khoros Community Classic] 403 Forbidden Error - 13 days ago
[AMER] Community posts are not being ingested into Care - 21 days ago
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