Outage in Khoros
[AMER] Community posts are not being ingested into Care
Resolved MajorIncident Report
Summary AI Generated
Khoros experienced a major incident where community posts from AMER hosted communities were not being ingested into the Care system starting April 2nd. The issue affected the integration between the Community and Care platforms, preventing proper data flow between these services. The problem was resolved after 36.2 hours through a fix implementation followed by a backfill process to address missed posts during the outage period.
We are investigating the issue where community posts are not being ingested into Care for 4/2, for AMER hosted communities
Components affected
Khoros CARE and Community IntegrationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 04/04/2026 05:13AM
We have confirmed that no further issues were detected during our monitoring. This incident has been resolved.
MONITORING
20 days ago - at 04/03/2026 08:33PM
The backfill has been finished. We are monitoring the situation for any residual issues.
IDENTIFIED
21 days ago - at 04/02/2026 07:53PM
The fix was implemented, and we can see the new posts are being ingested. We are yet to see if the auto-reconciliation process will resolve the past problems, or if there will be a need for a separate backfill.
INVESTIGATING
21 days ago - at 04/02/2026 05:03PM
We are investigating the issue where community posts are not being ingested into Care for 4/2, for AMER hosted communities
Latest Khoros outages
[EMEA] Community Analytics Data not Coming Up - 3 days ago
[Khoros Community Classic] 403 Forbidden Error - 13 days ago
Some Khoros Community instances are down with error 500 - 22 days ago
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