Outage in Link Mobility

[Denmark][LINKDK][TDC] Unscheduled disturbance

Resolved Minor
February 02, 2024 - Started 3 months ago - Lasted 10 days
Official incident page

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Outage Details

Dear Customer / Partner, Please be aware that there is currently a disturbance with our virtual numbers in ranges +452591xxxx and +455220xxxx Start Date & Time: 2024-01-31 00:00 CET Affected service: incoming (MO) messages to numbers in the range +452591xxxx and +455220xxxx from TDC subscribers. Issue: messages from TDC subscribers are not being received. TDC engineers are investigating the issue, as soon as we get any news we will update the incident.
Components affected
Link Mobility Denmark
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/12/2024 09:48AM

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further delays do not hesitate to contact your local support.
Thank you for your patience and understanding.

MONITORING 3 months ago - at 02/06/2024 10:36AM

Dear Customer / Partner,

We wish to provide you with an update regarding the connectivity issues with the numbers/services provided through TDC, which we have previously communicated about. Unfortunately, we are still experiencing some ongoing instability with these connections. Our team, in collaboration with TDC, continues to investigate the root cause of these issues diligently.
We will keep you informed with any developments or resolutions as soon as they become available.

MONITORING 3 months ago - at 02/05/2024 08:12AM

Dear Customer / Partner,

We are seeing some continuing instability on the connection with TDC, we are investigating the issue and will update as soon as we know more.

MONITORING 3 months ago - at 02/02/2024 11:17PM

Dear Customer / Partner,

Messages and traffic from TDC are back to normal.
We will continue to observe the situation throughout the weekend to confirm that all systems are functioning correctly. We appreciate your patience and understanding during this period.

MONITORING 3 months ago - at 02/02/2024 06:04PM

Dear Customer / Partner,

Messages and traffic from TDC are back to normal. We'll keep monitoring over the weekend to ensure everything is working properly. Thank you for your patience and understanding.

INVESTIGATING 3 months ago - at 02/02/2024 12:03PM

Dear Customer / Partner,

Please be aware that there is currently a disturbance with our virtual numbers in ranges +452591xxxx and +455220xxxx

Start Date & Time: 2024-01-31 00:00 CET
Affected service: incoming (MO) messages to numbers in the range +452591xxxx and +455220xxxx from TDC subscribers.
Issue: messages from TDC subscribers are not being received.

TDC engineers are investigating the issue, as soon as we get any news we will update the incident.

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