Outage in Meridian
Mzero Manage Outage
Resolved Major
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Outage Details
Components affected
Meridian MzeroManage Kiosk Alarm Notifier Meridian MzeroManage Portal Website Meridian MzeroManage Kiosk Transfers Service Meridian MzeroManage Kiosk Reporting EndpointLatest Updates ( sorted recent to last )
This incident has been resolved.
The kiosk reporting endpoint service has been restored and is now receiving data from the kiosks. As indicated in the previous update, it may take time for each kiosk to clear its reporting backlog, depending on the volume of data that needs to be reported.
We have received reports of an outage affecting kiosk reporting capabilities into Mzero Manage. As a result, kiosks may appear offline and need to report data. The issue is related to the maintenance window on February 31st. Our Engineers are working to restore the reporting endpoint. Once the service is restored, the kiosks will backfill any deferred reports during the outage. Depending on the reported data, it may take some time to clear the reporting backlogs once the service is restored.
Our engineers are investigating an outage on the Mzero Manage Server.
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