Outage in MX Merchant

MX Merchant Authentication

Resolved Major
March 19, 2024 - Started 2 months ago
Official incident page

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Outage Details

We are investigating reports of latency with authentication for MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/20/2024 01:55AM

The authentication latency issues we were experiencing with MX Merchant (https://mxmerchant.com/) appear to be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.

IDENTIFIED 2 months ago - at 03/19/2024 09:45PM

We will re-check in 1 hour to confirm: kafka lag is dropping (grafana), messages available for queueing in MSSQL are dropping, and errors to not pick up on consumers (currently low or zero).

IDENTIFIED 2 months ago - at 03/19/2024 09:24PM

team is Awaiting notification amounts in queue to decrease

IDENTIFIED 2 months ago - at 03/19/2024 08:42PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 03/19/2024 08:11PM

We are continuing to implement the fix for this issue.

IDENTIFIED 2 months ago - at 03/19/2024 07:34PM

We are continuing to implement the fix for this issue.

IDENTIFIED 2 months ago - at 03/19/2024 06:58PM

We are continuing to implement the fix for this issue.

IDENTIFIED 2 months ago - at 03/19/2024 06:17PM

We are continuing to implement the fix for this issue.

IDENTIFIED 2 months ago - at 03/19/2024 05:33PM

The issue has been identified and a fix is being implemented.

IDENTIFIED 2 months ago - at 03/19/2024 04:57PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 03/19/2024 04:33PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 03/19/2024 03:46PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 03/19/2024 03:19PM

We are investigating reports of latency with authentication for MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.

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