Incident in OneLogin EU
about 2 months ago

OneLogin Engineers have identified an issue with Single Sign-On Services, some customers may be unable to reach their portal. We are working to quickly restore service.

Resolved Major
OneLogin Engineers have identified an issue with Single Sign-On Services, some customers may be unable to reach their portal. We are working to quickly restore service.
Updates ( sorted recent to last )
at 05/10/2022 08:16PM

OneLogin Engineers have identified an issue with Single Sign-On Services, some customers may be unable to reach their portal. We are working to quickly restore service.

at 05/10/2022 08:54PM

We are actively investigating the root cause and trying to restore the service as quickly as possible. We will be posting updates frequently.

at 05/10/2022 09:45PM

We have identified the root cause and are working on a fix for it. We will provide more details as soon as they become available.

at 05/10/2022 11:04PM

We are still working on deploying a fix for this issue and apologize for the inconvenience. We do not have an ETA on resolution at this time. We'll let you know as soon as we have more details.

at 05/10/2022 11:47PM

We are still investigating the issue that is impacting our Portal, RADIUS Service and Single Sign-On Service. We have identified the issue is with a 3rd party Domain Name Registrar configuration and we are working as fast as we can to resolve this issue. This issue is further constrained by DNS propagation delay which may be helped by refreshing DNS on all devices that are affected by this.

at 05/11/2022 04:25AM

We have triggered the propagation of corrected DNS records to all regions and are seeing high success rates. We have identified that refreshing the DNS does mitigate the issue in most cases. Some environments could be pointing to a DNS where the updates have not been propagated and for those refreshing the DNS will not help. We are closely monitoring the issue and are expecting the errors to subside as the DNS records propagate. We will provide more updates as soon as we have more details available.

at 05/11/2022 02:41PM

Our remediation steps have brought error rates to a normalized state and we are continuing to work towards fully restoring the service. Some environments could still be affected by the DNS propagation delays and refreshing the DNS would help in mitigating the issue. We will provide more details as soon as they are available.

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