Outage in Optimizely

Degraded performance

Resolved Minor
November 25, 2022 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We observe the delay in data ingestion and processing. Continuous and triggered campaigns are delayed. One-time send campaigns going out as normal. We continue investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/25/2022 07:31PM

The issue was that a downstream 3rd party service couldn't handle the Black Friday load when all clients elevated simultaneously. We added a component to limit the concurrency to that service and the issue appears to be resolved.

IDENTIFIED over 1 year ago - at 11/25/2022 05:53PM

The issue has been identified and the fix is applied. We expect the data processing to catch up in about an hour. We are continuing to monitor it.

INVESTIGATING over 1 year ago - at 11/25/2022 04:32PM

We observe the delay in data ingestion and processing. Continuous and triggered campaigns are delayed. One-time send campaigns going out as normal. We continue investigating the issue.

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