Outage in PayU Latam

Incident with Payment PIX - BRASIL

Resolved Minor
August 06, 2023 - Started 10 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Customer From 17:18 GMT - 5 we are having problems with PIX in BRASIL for the PayU platform, declined transactions increased with response codes such as ENTITY_DECLINED and INTERNAL_PAYMENT_PROVIDER_ERROR , which indicates that we present a transactional degradation. We are working together with our support team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Components affected
PayU Latam Brasil Payment Processing
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 08/06/2023 11:35PM

Dear Customer,

The incident is solved, PIX in BRASIL the PayU platform is operating.

Sincerely,
PayU customer service.

INVESTIGATING 10 months ago - at 08/06/2023 10:35PM

Dear Customer


From 17:18 GMT - 5 we are having problems with PIX in BRASIL for the PayU platform, declined transactions increased with response codes such as ENTITY_DECLINED and INTERNAL_PAYMENT_PROVIDER_ERROR , which indicates that we present a transactional degradation. We are working together with our support team to get a quick solution.

A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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