Outage in PayU Latam

Degradation with Payment ACH- PSE- BANCOLOMBIA COLOMBIA

Resolved Minor
September 04, 2023 - Started 9 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Customer From 10:55 GMT - 5 we are having problems with ACH – PSE BANCOLOMBIA in COLOMBIA for the PayU platform, declined transactions increased with response codes such as ABANDONED_TRANSACTION with BANCOLOMBIA, which indicates that we present a transactional degradation. We are working together with our support team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Components affected
PayU Latam Colombia Payment Processing
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 09/04/2023 04:26PM

Dear Customer,

The problem has been solved, ACH – PSE in Colombia for the PAYU platform is operating


Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING 9 months ago - at 09/04/2023 04:00PM

Dear Customer


From 10:55 GMT - 5 we are having problems with ACH – PSE BANCOLOMBIA in COLOMBIA for the PayU platform, declined transactions increased with response codes such as ABANDONED_TRANSACTION with BANCOLOMBIA, which indicates that we present a transactional degradation. We are working together with our support team to get a quick solution.

A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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