Outage in PayU Latam

Degradation with Payment PROCESOS_MC IZIPAY PERU

Resolved Minor
April 06, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Customer Since 02:10 GMT - 5 we are having problems with PROCESOS_MC (IZIPAY) in PERU for PayU platform, transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. An SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/06/2024 08:21AM

Dear Customer,



Since the 02:40 the problem has been solved, IZIPAY in PERU for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING about 1 month ago - at 04/06/2024 07:23AM

Dear Customer



Since 02:10 GMT - 5 we are having problems with PROCESOS_MC (IZIPAY) in PERU for PayU platform, transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



An SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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