Outage in PBS Public
Low Quality Videos on Roku PBS App
Resolved Minor
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Outage Details
Components affected
PBS Public PBS Mobile and OTT AppsLatest Updates ( sorted recent to last )
We have completed the reingestion of affected videos in Media Manager, and this incident is now resolved.
We’ve identified the cause of the issue as a bug with Amazon Web Services that affected all video files ingested between April 24 and May 1. We’ve worked with the AWS team to fix the bug, but all affected videos will need to be reingested in Media Manager for videos to play with the proper quality.
We plan to do a bulk reingestion of video files today to target and correct all affected videos. We have already reingested popular videos, like Season 3 of Guilt, to fix them ahead of the bulk reingestion. Please subscribe to this page to receive future updates about this incident.
We are investigating an issue on the Roku PBS App where recently uploaded videos experience low-quality playback, resembling a blurry or blocky video image. One popular example is Season 3 of Guilt. Videos on other platforms appear to be unaffected.
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