Outage in QuickBooks

QuickBooks Desktop users are unable to process payments

Resolved Major
October 24, 2023 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Some of our QuickBooks Merchant Account customers are currently unable to process credit card transactions in QuickBooks Desktop. We’re currently investigating what's causing this, and we’ll share updates on our progress. While we work on resolving this issue, you can access the Merchant Service Center in a web browser (http://merchantcenter.intuit.com/) to manually process any payments that are urgent. We apologize for the inconvenience and hope to get everything up and running soon!
Components affected
QuickBooks Desktop

Need to monitor QuickBooks outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 10/24/2023 03:57PM

This issue has been resolved. You may need to close and reopen the QuickBooks Desktop program if you are still experiencing an issue.

MONITORING almost 2 years ago - at 10/24/2023 03:46PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 10/24/2023 03:08PM

Some of our QuickBooks Merchant Account customers are currently unable to process credit card transactions in QuickBooks Desktop. We’re currently investigating what's causing this, and we’ll share updates on our progress.

While we work on resolving this issue, you can access the Merchant Service Center in a web browser (http://merchantcenter.intuit.com/) to manually process any payments that are urgent.

We apologize for the inconvenience and hope to get everything up and running soon!

Latest QuickBooks outages

Our phone and chat support are currently experiencing an unexpected service disruption, impacting support to AU and ROW customers. - 13 days ago
Investigating an issue that is impacting Search and Advanced Search function in QuickBooks Online - 14 days ago
Quickbooks Online Payroll Issue - about 2 months ago
Quickbooks Online - Sales Tax Issue - 2 months ago
QuickBooks Desktop - Some customers are unable to log in to their Intuit Account from within QuickBooks - 3 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook